Compliments, Comments and Complaints
Our staff are committed to providing the highest quality care to patients and visitors.
Each year, we receive cards and compliments but we realise that from time to time you may have concerns, and we want to know when things are not as they should be. Please be reassured that care will not be adversely affected by any concerns raised with us.
In the first instance our Service Managers or Matron may well be able to resolve any concerns you have and we would encourage you to contact them first.
Service Manager’s Direct line 020 8934 2389 Internal x2389 Email khn-tr.WolvertonCentre@nhs.net
And of course, we’d love to hear if we got it right too. You can email us at khn-tr.WolvertonCentre@nhs.net or write to us – The Service Manager, The Wolverton Centre, Kingston Hospital NHS Foundation Trust, Galsworthy Road, Kingston, Surrey KT2 7QB
However, if you are not satisfied with the outcome following your contact with our department and would like to discuss matters further, please contact our Patient Advice and Liaison Service (PALS) who would be happy to provide advice. PALS are available Monday – Friday from 9am to 5pm: they can be found at the junction of the link corridor and Bernard Meade Wing. Ask a volunteer or a member of staff to show you the way. PALS Direct line 0208 934 3993 Internal x3993 Bleep 993 Email firstname.lastname@example.org
Think we could do better for our patients?
The Wolverton Centre has vacancies for Patient Experience Volunteers. To find out more, please contact Laura on 020 8934 2959, for an initial chat. Alternatively, please talk to a Wolverton Centre Receptionist. Find out more about Kingston Hospital Volunteering here.
You can provide feedback by:
- Emailing us directly at: khn-tr.WolvertonCentre@nhs.net *
- Post your comments in our comments boxes that are placed in the patient waiting areas
- Complete an electronic questionnaire at the end of your visit advising us if you would recommend our service to your friends & family.
- Click here to learn why your feedback is important to us.
- Click here to see how your feedback has helped us make positive changes!
So please do keep us up to date with your feedback. It really matters to us.
* We would like to bring to your attention to the risks associated with communicating via email which are listed below. Should you wish to communicate electronically in this way, you are confirming you have read and understood the risks associated with this and your email will act as your consent that information may be exchanged in this way.
- Any information transferred out of the Kingston Hospital and NHS.net network is NOT SECURE.
- Your personal information will be open to physical access by hackers or other cyber products that have the ability to intercept emails without authority.
- Your personal information could be intercepted by other family members or friends who have access to your email account.
- Kingston Hospital NHS Foundation Trust cannot be held responsible for the security of your personal information coming into and going out of our network in this case.
- There is no guarantee that the information sent has not been changed before receipt.
- The confidential email(s) sent could be forwarded to other members of the Public.
- Your personal information will not be encrypted or sent in a locked file format due to software issues and cost implications.
- You will not be informed of the exact date the information is sent. It is your responsibility to retrieve the information.
Kingston Hospital’s assurance: (to keep your information secure to the best of our ability when communicating via email).
- A review of the information requested will be carried out and the Clinician/Hospital reserves the right not to email the information if deemed inappropriate or sensitive.
- A copy of the information sent will be retained in your Health Record and the origin of the information will be verifiable.
- Emails sent by us will be marked with the subject “PRIVATE & CONFIDENTIAL’.
- The information will only be sent from khn-tr.WolvertonCentre@nhs.net
If you are contacting us by email, please be aware of the following:1) Disclosure under the Freedom of Information Act 2000. As we are a public authority all the written material we hold, including any correspondence you send to us, may be considered for release following a request to us under the Freedom of Information Act 2000 unless the information is exempt. 2) Security and emails. Please be aware that emails you send us, and those that we may send to you, are not secure as email messages can be intercepted.