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Due to the current COVID situation and staff being redeployed to the main hospital we have limited capacity at the clinic. We ask that you read the information about online support or services and self or pharmacy management below before calling the clinic. If your need is not urgent and can be safely delayed please consider not calling us at this time – we will update this message as the situation changes.

Thank you for your understanding.

If it is not always safe for you at home please visit this website about COVID-19, domestic abuse and local support available. You can also attend The Wolverton Centre during our opening hours to ask for assistance. If you are in danger please dial 999.

If you live in Kingston and require support during the pandemic please find more information here: Kingston Stronger Together

  • Emergency Care
    • If you require Post Exposure Prophylaxis (PEP) for an HIV risk or Emergency Contraception please call for a telephone consultation and tell us that your need is urgent. If our telephone lines are closed please access PEP from an Emergency Department and Emergency Contraception from a pharmacy.
    • If you have been sexually assaulted please contact the Police and or a Sexual Assault Referral Centre
  • Young People If you are concerned about your own safety, online or in person, or the safety of someone that you know or live with please contact one of these support services, call us for advice or 999 in an emergency. If you are concerned for your safety you can attend the service during our telephone opening hours. These websites also offer support and signposting.
  • Results you will be contacted when your results are available. Please do not call us for your results if it less than 2 weeks since your test.
  • STI testing if you have no symptoms and wish to take a test for sexually transmitted infections please use the correct link below
  • Treatment if you have been diagnosed with / are a contact of an infection please call to discuss treatment.
  • Symptoms Please visit sexwise website for information on sexually transmitted infections.
    • If you have symptoms that you recognise as Thrush (candida) or Bacterial Vaginosis please use pharmacy or over the counter treatments.
    • If you have symptoms that you recognise as a previous diagnosis of Herpes please read the BASHH advice page  and try home management.
    • If you have symptoms that are unlikely to be a Sexually Transmitted Infection this service is not suitable so please contact your GP.
  • Contraception if you are not currently using contraception or want to change your method please visit the sexwise website to find information about the option that may be best for you before contacting us.
    • Your Health Care offers contraception in Kingston
    • Many methods can be ordered via online pharmacies for home delivery or your GP can send a prescription to a local pharmacy – this is the service we will currently suggest.
    • If you feel you are at risk of pregnancy and are unable to get condoms or contraception through another service please contact us.
    • Implant and LARC appointments may be significantly reduced – if you can safely delay your need please call us at a later date.
  • Pregnancy
    • If you want to confirm a pregnancy please do a home test after you have missed a period or 3 weeks after the last time you had sex.
    • For termination of pregnancy call the South West London Central Booking Service on 03458725503 for residents registered with a GP in Kingston, Richmond, Merton, Wandsworth and Sutton.  (If you live outside of these London boroughs, please contact your GP).
    • If you are pregnant and have symptoms that are unlikely to be a Sexually Transmitted Infection please contact your GP or Midwife.
  • PrEP – Pre Exposure Prophylaxis
    • If you are a patient that already receives PrEP from us please ensure you have completed and received your home testing results before calling the PrEP mobile on 07775 406943. Please note that due to the current COVID-19 situation we are only able to respond once weekly to voicemail messages.
    • If you are not receiving PrEP from our service but wish to start please call 02089749331 to discuss in more detail.
  • HIV Care
    • If you receive HIV care from us and need to speak to the team they can be reached on 02089342844.
    • If you receive HIV care from us and are admitted to hospital with confirmed or suspected COVID 19 please ask the hospital team to inform our HIV team.
  • Mental Health Support – If you require support with your mental health  
  • Other
    • If you require further advice about sexual health please call the National Sexual Health Helpline on 03001237123.
    • If you require further advice about symptoms please call us.

          Parking at Kingston Hospital can be an issue so if you are travelling here by car please allow plenty of time to find a parking space. Due to our current social distancing conditions late arrivals may not be seen and will have to rebook.


          Coronavirus: Hospital information for patients and visitors

          Please click here to see the latest information and advice for patients and visitors planning to attend Kingston Hospital.